Terms of Service

Last Updated: November 21, 2025 | Effective Date: November 21, 2025

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing this website (wellnessaruna.life or any associated domains), using our services, submitting forms, making purchases, or communicating with us, you agree to comply with and be bound by these Terms of Service.

1.2 Modifications

We reserve the right to modify, update, or replace these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

1.3 Additional Terms

Certain services or features may be subject to additional terms and conditions. When you use those services, you will be subject to those additional terms, which are incorporated by reference into these Terms of Service.

2. Independent Distributor Status

2.1 Independent Business

As an Independent Herbalife Distributor, I operate my own independent business. I am not an employee, agent, or representative of Herbalife International, Inc. Any statements, representations, or content on this website are my own and do not necessarily reflect the views of Herbalife International, Inc.

2.2 Herbalife Products

All Herbalife products offered through this website are authentic Herbalife products. However, the marketing, sale, and distribution of these products are conducted independently by me as an authorized Independent Distributor.

2.3 Herbalife Policies

My business operations comply with Herbalife International's Distributor Policies and Procedures. However, Herbalife International is not responsible for any content, claims, or activities on this website.

2.4 Official Herbalife Information

For official information about Herbalife International, Inc., please visit: www.herbalife.com

3. Eligibility and User Requirements

3.1 Age Requirement

You must be at least 18 years of age to use this website, place orders, or engage with our services. By using this website, you represent and warrant that you are 18 years of age or older.

3.2 Legal Capacity

You must have the legal capacity to enter into binding contracts. If you are using this website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3.3 Geographic Restrictions

Our services are primarily intended for users located in India. If you access this website from outside India, you are responsible for compliance with local laws in your jurisdiction.

3.4 Prohibited Users

You may not use this website if:

• You have been previously banned or suspended from using our services
• You are a competitor seeking to gather competitive intelligence
• Your use violates any applicable law or regulation
• You are accessing the website through automated means (bots, scrapers)

4. Use of Website and Services

4.1 License to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use this website for personal, non-commercial purposes related to wellness, nutrition, and Herbalife product information.

4.2 Prohibited Uses

You agree NOT to:

• Use the website for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Interfere with or disrupt the website or servers/networks connected to the website
• Attempt to gain unauthorized access to any portion of the website or related systems
• Use any automated system (bots, scrapers, spiders) to access the website
• Transmit any viruses, malware, or harmful code
• Collect or harvest personal information of other users
• Engage in any fraudulent, deceptive, or manipulative conduct
• Copy, reproduce, distribute, or create derivative works from website content without permission
• Use the website to compete with our business or promote competing products
• Make false or misleading statements about products or services
• Violate any applicable laws, regulations, or third-party rights

4.3 Account Security

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

5. Products and Services

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors, sizes, and packaging may vary from images shown
• We do not warrant that product descriptions are accurate, complete, or error-free
• Product formulations may change; we are not responsible for formula updates
• Prices are subject to change without notice

5.2 Product Authenticity

GUARANTEE: All Herbalife products sold through this website are 100% authentic products obtained directly through authorized Herbalife distribution channels. Each product includes official verification codes that can be verified on Herbalife's official website.

5.3 Wellness Coaching Services

Wellness coaching services include:

• Personalized nutrition consultations
• Customized meal planning and dietary guidance
• Progress tracking and accountability support
• Educational content about wellness and nutrition
• Product recommendations based on individual goals

5.4 Product Availability

Product availability is subject to supply and demand. We reserve the right to:

• Limit quantities of any products
• Discontinue any product at any time
• Refuse service to anyone for any reason
• Cancel or refuse orders at our discretion

6. Ordering and Payment

6.1 Order Placement

When you place an order:

• Your order constitutes an offer to purchase
• We reserve the right to accept or reject your order
• Order confirmation does not guarantee acceptance
• We will notify you of order acceptance or rejection

6.2 Pricing

All prices are listed in Indian Rupees (INR) unless otherwise stated. Prices include applicable taxes unless specified otherwise. We reserve the right to correct pricing errors at any time.

6.3 Payment Methods

Accepted payment methods include:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• UPI (Google Pay, PhonePe, Paytm)
• Digital Wallets
• Bank Transfer (for certain orders)

6.4 Payment Processing

Payment processing is handled by secure third-party payment processors. We do not store your complete payment card information on our servers. By providing payment information, you represent that you are authorized to use the payment method.

6.5 Order Cancellation by Us

We reserve the right to cancel orders if:

• Products are unavailable or discontinued
• Pricing or product information was incorrect
• Payment cannot be verified or processed
• We suspect fraudulent activity
• You have violated these Terms of Service

7. Shipping and Delivery

7.1 Shipping Policy

We ship products throughout India. Shipping times and costs vary based on:

• Delivery location and distance
• Product weight and size
• Shipping method selected
• Current inventory and processing time

7.2 Delivery Timeframes

Estimated delivery timeframes are provided at checkout. These are estimates only and not guaranteed. Delays may occur due to:

• Courier service delays
• Weather conditions or natural disasters
• Customs clearance (if applicable)
• Incorrect shipping information provided
• Recipient unavailability

7.3 Shipping Risks

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

7.4 Delivery Requirements

You must:

• Provide accurate and complete shipping information
• Be available to receive delivery
• Inspect products upon delivery
• Report any damage or discrepancies within 48 hours

8. Returns, Refunds, and Exchanges

8.1 Return Policy

We want you to be satisfied with your purchase. Our return policy:

• Return Window: 30 days from delivery date
• Condition: Products must be unused, unopened, and in original packaging
• Proof Required: Original receipt or order confirmation
• Restrictions: Certain products may not be eligible for return (see below)

8.2 Non-Returnable Items

The following cannot be returned:

• Opened or used products (for health and safety reasons)
• Products without original packaging or labels
• Clearance or sale items (unless defective)
• Personalized or custom-ordered products
• Digital products or services already delivered

8.3 Refund Process

Approved refunds will be processed as follows:

• Processing Time: 5-7 business days after receiving returned items
• Refund Method: Original payment method
• Refund Amount: Product cost minus shipping charges (unless product was defective)
• Return Shipping: Customer responsible for return shipping costs (unless product was defective or incorrect)

8.4 Defective or Damaged Products

If you receive defective or damaged products:

• Contact us within 48 hours of delivery
• Provide photos of damage/defect
• We will arrange replacement or full refund (including shipping)

8.5 Herbalife Satisfaction Guarantee

Herbalife products are backed by Herbalife International's satisfaction guarantee. Specific terms apply and may be obtained by contacting us or visiting Herbalife's official website.

9. Disclaimers and Limitations

9.1 No Medical Claims

We do NOT make any claims that:

• Products can diagnose, treat, cure, or prevent any disease or medical condition
• Products can replace medical treatment or prescription medications
• Specific weight loss or health results are guaranteed
• Results will be achieved within a specific timeframe

9.2 No Professional Medical Relationship

Wellness coaching services do NOT create a doctor-patient or healthcare provider-patient relationship. I am NOT a licensed physician, dietitian, nutritionist, or healthcare provider. My coaching is based on personal experience and Herbalife training, not medical expertise.

9.3 Results Disclaimer

IMPORTANT: Testimonials, success stories, and results shown on this website represent individual experiences and are not typical. Your results may vary significantly. Factors affecting results include:

• Starting weight, body composition, and metabolism
• Age, gender, genetics, and health status
• Commitment to program and product usage
• Diet, exercise, and lifestyle habits
• Underlying medical conditions
• Stress levels and sleep quality

9.4 No Guarantees

We make NO guarantees or warranties regarding:

• Specific weight loss or health outcomes
• Timeline for achieving results
• Product performance or effectiveness
• Suitability for your specific needs

9.5 Assumption of Risk

By using Herbalife products and wellness coaching services, you acknowledge and assume all risks, including but not limited to:

• Allergic reactions or adverse effects
• Interaction with medications or medical conditions
• Failure to achieve desired results
• Physical injury from exercise recommendations

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THIS WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information
• Uninterrupted or error-free operation

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARUNA CHAUDHARY SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage
• Emotional distress or mental anguish
• Damages arising from use or inability to use products or services
• Damages resulting from unauthorized access to your personal information

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

10.3 Jurisdiction-Specific Limitations

Some jurisdictions do not allow limitation or exclusion of certain warranties or damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

11.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Aruna Chaudhary, and her affiliates, partners, officers, directors, agents, and employees from and against any claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of this website, products, or services
• Your violation of these Terms of Service
• Your violation of any law, regulation, or third-party rights
• Any false or misleading information you provide
• Your negligence or willful misconduct
• Any injury or damage resulting from your use of products

12. Intellectual Property Rights

12.1 Ownership

All content on this website, including but not limited to:

• Text, graphics, logos, images, videos
• Website design, layout, and user interface
• Software, code, and functionality
• Original articles, blog posts, and educational content

...is the property of Aruna Chaudhary or used with permission and is protected by copyright, trademark, and other intellectual property laws.

12.2 Herbalife Trademarks

HERBALIFE®, the Herbalife logo, and all Herbalife product names are trademarks or registered trademarks of Herbalife International, Inc. Use of these marks is authorized solely for the purpose of promoting and selling Herbalife products as an Independent Distributor.

12.3 Restrictions

You may NOT:

• Copy, reproduce, or distribute website content without written permission
• Modify, create derivative works, or reverse engineer website elements
• Use content for commercial purposes without authorization
• Remove or alter copyright notices or proprietary markings
• Use Herbalife trademarks in violation of trademark guidelines

12.4 User-Generated Content

If you submit content (testimonials, reviews, comments, photos), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and display such content for business purposes.

13. Third-Party Links and Services

13.1 External Links

This website may contain links to third-party websites, including:

• Herbalife International official websites
• Payment processors
• Social media platforms
• Educational resources and articles

13.2 No Endorsement

Links to third-party websites do not imply endorsement, approval, or responsibility for their content, privacy practices, or terms of service. We are not liable for any damages arising from your use of third-party websites.

13.3 Third-Party Services

Third-party service providers (payment processors, shipping companies) have their own terms and privacy policies. Your interactions with them are governed by their respective terms.

14. Termination

14.1 Termination by Us

We reserve the right to terminate or suspend your access to this website and services immediately, without notice, for:

• Violation of these Terms of Service
• Fraudulent, abusive, or illegal activity
• Any reason at our sole discretion

14.2 Effect of Termination

Upon termination:

• Your right to use the website immediately ceases
• Provisions regarding indemnification, disclaimers, and limitations of liability survive
• We may delete your account and content
• You remain liable for all obligations incurred prior to termination

14.3 Termination by You

You may stop using the website at any time. To terminate your account, contact us at Support@wellnessaruna.life

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana, India.

15.3 Dispute Resolution Process

Step 1: Informal Resolution
Before initiating legal action, you agree to first contact us at Support@wellnessaruna.life to attempt to resolve the dispute informally.

Step 2: Mediation
If informal resolution fails, parties agree to attempt mediation through a mutually agreed mediator.

Step 3: Arbitration (Optional)
Disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, with arbitration conducted in Faridabad, Haryana.

15.4 Class Action Waiver

You agree that disputes must be brought on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.

16. General Provisions

16.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Aruna Chaudhary.

16.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, or pandemics.

16.6 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to: disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

16.7 Language

These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict, the English version prevails.

16.8 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

17. Contact and Customer Support

18. Acknowledgment

BY USING THIS WEBSITE, PLACING ORDERS, OR ENGAGING WITH OUR SERVICES, YOU ACKNOWLEDGE THAT:

• You have read and understood these Terms of Service in their entirety
• You agree to be bound by these Terms and our Privacy Policy
• You understand this is a legally binding agreement
• You are at least 18 years of age and have legal capacity to contract
• You understand Aruna Chaudhary is an Independent Herbalife Distributor, not Herbalife International
• You acknowledge all disclaimers regarding medical advice and product results
• You accept the limitations of liability outlined in these Terms
• You agree to the dispute resolution and governing law provisions
• You waive any claims inconsistent with these Terms to the extent permitted by law